Congratulations to staff recognised for putting customers first

I had the pleasure of presenting plaques and certificates at an event to celebrate a further 15 Aberdeen City Council establishments being awarded WorldHost Business Recognition status.

The special ceremony at the Town House was for staff who had taken part in the customer service excellence training, representing the latest Council-run venues to receive the special status.

The latest awards cemented Aberdeen and Aberdeenshire’s status as the largest region in Scotland to secure WorldHost Recognised Destination status – with more than 110 local businesses successfully completing nationally recognised customer service training programmes.

The WorldHost training programmes, which originated in Canada, were first brought to the UK to prepare local businesses in and around London for the influx of international visitors for the 2012 Olympic Games.  The programme proved so successful it was adopted by the Commonwealth Games in Glasgow 2014.

Our Organisational Development team has trained more than 500 front-line staff to complete customer service training to WorldHost standards.

03/05/18 World Host celebration award ceremony for Aberdeen City Council staff

Through our commitment to the WorldHost Recognition Destination initiative we are able to provide customer service training to council employees, which enables them to develop the skills and confidence to match our ambitions as an organisation which puts its customers first.

Thanks to the commitment of our staff we continue to build the Council’s reputation of having staff that are friendly, approachable, knowledgeable and willing to go that extra mile to help.

The 15 establishments to receive the WorldHost Business Recognition status were: Aberdeen Crematorium; Beach Ballroom; Bridge of Don Library; Cornhill Library; Cove Library; Culter Library; Cults Library; Duthie Park; Dyce Library; Ferryhill Library; Hazlehead Park; Kincorth Library; Mastrick Library; Northfield Library; Torry Library.

Previous City Council recipients of WorldHost Business Recognition status include: Aberdeen Maritime Museum; Airyhall Library; Archibald Simpson House; Bucksburn Library; Central Library; Tillydrone Library; Woodside Library.

My congratulations go to all involved in helping Aberdeen City Council to be a WorldHost Destination.