Wild and dangerous animals, dropped kerbs … and the Council’s digital journey

It maybe doesn’t sound like they have much in common, but wild and dangerous animals have been sitting side by side with dropped kerbs in our digital programme.

The link is new online forms that allow customers to apply through the Council’s website for licences and permits.

There has been a flurry of activity in recent weeks, with the team going live across a variety of subject areas. The latest forms include:

  • Parking permits (residential and business), including new applications, renewals, lost permits, contractor permits and change of details;
  • Environmental health, including pest reporting, stray dogs and food safety;
  • Animal licensing, including wild and dangerous animal licences and pet shop licences;
  • Dropped kerb and driveway applications.

All in all more than 20 new online forms went live on a single day this month and the programme will continue to pick up pace, with many more projects being developed in a cycle of short sprints.

Every digital process that comes into service is designed to improve the customer and staff experience, a central focus of the shift to the Target Operating Model.

My thanks go to the whole project team, being led by Kate Fraser. They are working to a very tight schedule and it’s been really encouraging for all involved to be able to bring these digital options on stream.

I’m sure we can all relate in our personal experiences how digital platforms have changed the way we live our lives – from online banking and shopping to finding information and consuming media – and our customers expect the same transformation as they interact with us and perform everyday transactions.

There’s much more to follow as we carry on through our digital journey, both quick wins and more complex long-term opportunities. As ever, the input of those who know our organisation best – staff and customers – is vital and it’s fantastic to see some early ideas beginning to filter through to delivery.

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