The way we embrace the possibilities presented by digital technology will be central to the successful transformation of the Council.
I’ve spoken often about the need to build the Council of the future and for all of us as employees to drive that change.
I’m conscious that what that means in practical terms is what matters most to every member of staff across every service and over the months ahead I will provide regular updates on different digital strands to provide some tangible examples of the positive strides we’re taking together.
Before focusing on individual projects in greater detail, I can provide an overview of the progress with the Being Digital strategy which brings all of this important work together.
Being Digital was first established late in 2016 and is designed to take a holistic approach to the Council’s technology challenges and opportunities.
The biggest challenge is the pace with which digital moves – and as such we accept that we can only plan so much. We have a ‘Deliberate Plan’ which encompasses the essentials that we know we must deliver, but equally important is the ‘Emergent Plan’ designed to enable us to be flexible and agile as we embrace new technologies as they appear.
Regardless of how the digital world evolves, the vital element for the Council is the fact the aim will not change – that is to help us to better meet the needs of residents and all those we serve in Aberdeen and to do so in a more efficient and effective way.
Because digital is all around us, we don’t always realise the change that we’re all part of.
This year, for example, we have seen the launch of the new Council website powered by a new Content Management System to provide the foundations for our online presence. An enormous amount of work has gone in to improving the web offering and that work continues.
The roll-out of Office 365 is more recent but just as significant. Access for staff is the first baby step – the real benefits will come as the huge possibilities of Office 365 are put to use by individuals, services and the Council as a whole. There are tools and applications that will change the way we work for the better and I’m eager to see that happen quickly.
Earlier this month the new ServiceNow portal was launched by colleagues in Digital and Technology, colleagues in People and Organisation are doing final testing of a new P&O Anytime online hub that will change the way we access information in that sphere and the programme for the new CoreHR system is gathering momentum as launch moves closer. I’ll focus more on CoreHR and what that means in a separate blog post soon.
In short, there’s lots of activity and the key message is that the Strategic Transformation Committee (STC) has been supportive of the Being Digital strategy, for example backing an enhanced Customer Relationship Management (CRM) system to add functionality in bookings, workflow and integration. The committee has also approved plans to continue to enhance the digital tools for reporting and to bring in a new solution for Master Data Management (MDM).
This is just scratching the surface of the possibilities for the Council – with great opportunities to free up staff time to focus on the most important aspects of service delivery, at the same time delivering important financial savings.
The Digital and Technology team, with support from our digital partner, will work with services to identify opportunities to implement the technology needed to digitise more of the Council’s services.
What we cannot lose sight of is the fact that technology is only advantageous if it is put to good use – and that’s where we all have a crucial role to play.
Training and digital skills development has been a focus for the STC and there is a commitment to ensure that is provided throughout the Council. I make no apologies for repeating the fact that people are our most valuable asset and we must invest in building knowledge and expertise to support the Being Digital ambitions.
A programme of support to get the best from Office 365 is being rolled out and there will be engagement with you and your team to ensure you have the coaching you need. I’m sure the skills and knowledge will build quickly.
I look forward to sharing more information as we continue on the journey – your support, ideas and innovation will be the key to success.